2025 Catalog

BRAND NEWS

INMATE CUSTOMERS

We would like to work together as well as possible to minimize expenses for both ends in the event of returns. You may not be aware, but we get from 10–12 inmate orders returned unopened every week, simply because someone lost Craft Shop privileges, or was transferred, or some such thing. It’s time consuming, and a great expense, but not one that anyone can really do anything about. The best way to return goods is for us to issue you a return shipping label, so contact us and we will get you set up with one. Our main concern with returns is twofold: #1: To take care of you and resolve the problem in a way that makes you happy. #2: Lose the least amount of money possible for each of us. Just so you know, we always try to give the benefit of the doubt to our customers.

IT IS YOUR PERSONAL RESPONSIBILITY TO KNOW THE RULES OF YOUR FACILITY!!! Please be aware of them. We try very, very hard to keep track of all the different rules for over 300 facilities. And although we try our very best to do our part to abide by all of the Rules and Guidelines of every Correctional Institution we deal with, it is up to you to be aware of the rules of your particular facility!!! We will never intentionally ship flammable products to you if we know that your state or your institution doesn’t permit them. Needless to say, it’s a challenge, and slip ups can happen…we are of course human. If you order dyes, we expect you to know whether or not they are allowed at your facility. Again, please check the rules of your facility and if you know you can’t have something... DON’T ORDER IT! ORDERING INFORMATION If you are ordering by mail or email, please try to use exact item numbers. It’s also very helpful when you can write out the product, size, color, flyer code, catalog year and page number you are ordering from. If possible, letting us know what you plan to make would be a huge help. The more information you can give us, the better! Information like this is very valuable and helpful to us, especially when we have to make decisions regarding your orders. SLC RETURN POLICY Returns are simply unavoidable in this business. Sometimes it might not be necessary to return the item, PLEASE check with us FIRST!!! If you get a defective stamping tool, we probably don’t want you to return it. If you get a bad bottle of whatever we definitely do not want it back! (Unless there are special circumstances.) If you get leather that you can’t live with (heaven forbid), that could be different. Please touch base with us, if at all possible. It just doesn’t make sense to accumulate shipping charges and difficulties if we don’t have to. Most situations are easily handled by phone, letter, website customer account, or email.

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