2019 Catalog

springfieldleather.com

Brand News 20 th Anniversary Edition

SLC RETURN POLICY: Returns are simply unavoidable in this business. If you do feel that it’s necessary to return something, PLEASE check with us FIRST!!! If you get a defective stamping tool, I probably don’t want you to return it. If you get a bad bottle of whatever, I definitely do not want it back! (Unless there are special circumstances.) If you get leather that you can’t live with (heaven forbid), that could be different. Please touch base with us, if at all possible. It just doesn’t make sense to accumulate shipping charges and difficulties if we don’t have to. Most situations are easily handled by phone, letter, or email. I’d like to work together as well as possible to minimize expenses for both ends in the event of returns. You may not be aware, but we get from 10–12 inmate orders returned unopened every week, simply because someone lost Craft Shop privileges, or was transferred, or some such thing. It’s time consuming, and a great expense, but not one that anyone can really do anything about. So we just live with it. We can have UPS pick something up, or we can send a shipping label to you. The shipping label is the best option for us, as a rule. Our main concern with returns is twofold: #1: To take care of you, and resolve the problem in a way that makes you happy.  #2: Lose the least amount of money possible for each of us.  And just so you know, we always try to give the benefit of the doubt to our customers.  U.S. SHIPPING POLICIES: For our Inmate Customers: State Facilities: $10.00 flat rate fee for orders under $100.00. For orders over $100.00, we will get you the best rate we can! Federal Facilities: -$10.00 flat rate fee for orders under $100.00 -$20.00 for orders between $100.00 and $200.00 -$25.00 for orders over $200.00 For our Civilian Customers: Shipping prices will be calculated once you place your order, determined by your preferred method of shipping. Rush Order service: $8.00 charge - This service will ensure that your order is processed and shipped within 24 hours of receiving it, on all IN STOCK items. (Items that must be produced may take longer). What is overnight shipping? That means that you paid the carrier to get it to you overnight. Once we hand it to them, they get it to you overnight. It does not ensure that we will, or can, get it to the carrier, hence the RUSH ORDER service. What does FLAT RATE mean ? It simply means we can ship it by any carrier that we choose for the flat rate amount. If you want it shipped by a specific carrier, then the shipping will be actual charges.

Is there anything that is not covered by the flat rate? Yes, any machine and/or pallet that must be shipped by freight does not ship for free. It will incur a flat rate of $150 to ship for our commercial customers. Residential customers will incur rates of $250 or more based on location. Sailrite sewing machines ship for $40 flat rate. OVERSEAS SHIPPING PRICES: You can now place international/overseas orders online, as well as by email and mail! International orders can be shipped via UPS, USPS, and DHL. Shipping prices will be calculated once you place your order, determined by your location and preferred (or available) method of shipping. HERE ARE JUST SOME OF THE THINGS THAT WE CAN DO FOR YOU: -Custom Laser Engraving -We can get clicker dies made for you! -Custom Die Cutting. -Ask Kevin Program. -We have access to all sorts of finished leather goods at wholesale/retail pricing. -We can have “maker stamps” custom made for you. -We have the ability to custom manufacture. -We have access to many industrial sewing machines. -We have a huge inventory of upholstery hides and sides, and access to just about any upholstery leather on the planet! -We have access to all sorts of specialty printed leather. -We supply and distribute merchandise for a wide variety of companies. -We know where to find a great many items that are difficult to locate in the leather world. -We have extremely knowledgeable staff that are always here to help you, no matter the circumstances. -For our inmate customers, you get wholesale pricing for life; even after you get out!!! No “Club Fees.” -For our inmate customers, we offer a *Pass Through Purchase Program. So if there’s something you need from Wal-Mart, CVS, a Grocery Store, etc. we might be able to help you out! We can and will get what you need for a 35% mark-up. (*Pass Through Purchases are dependent on Craft Shop Supervisor Approval.) -For our inmate customers, we can actually customize our products and services to fit the needs of your particular facility. -Do you need special packaging? We can do that. Do you need special quantities? We can do that. Do you have spending or per line item price restrictions? We can work with you. Do you need customized Kits? We can do that, too. We can do whatever it takes to make things as easy as possible to accommodate your needs and the needs of your facilities. All you have to do is let us know what you need!

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Phone: 417-881-0223 or 1-800-668-8518 Fax: 1-417-881-4953 Email: feedback@springfieldleather.com